30-Day Return Window
We want you to be happy with your order. If you’re not satisfied, you may return most unworn, unwashed items with tags attached within 30 days of the delivery date for a refund to your original payment method.
How Returns Work
- Email [email protected] with your order number and the item(s) you’d like to return.
- We’ll confirm your return and provide a return shipping address.
- Pack the item securely in its original condition and ship it back to us.
- Once we receive and inspect the item, we’ll process your refund within 5–7 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. In those cases, we will cover return shipping and send a replacement or full refund at no cost to you.
What Can’t Be Returned
- Items marked as final sale
- Worn, washed, or altered items
- Items without their original tags attached
- Intimates and swimwear for hygiene reasons
Exchanges
If you need a different size or color, the fastest option is to return your original item for a refund and place a new order. Contact us and we’re happy to help you find the right fit.
Refunds
Once your return is received and inspected, we’ll email you to confirm approval. Approved refunds are issued to your original payment method within 5–7 business days. Please note it may take additional time for your bank or card provider to post the refund.
Questions?
Contact us at [email protected] or +44 7360 243898.